Features

From DM to delivered — tracked end to end

Order management

Create orders manually or pull details directly from a conversation. Every order moves through clear statuses so you always know what's pending, packed, or out for delivery.

• Manual order entry and AI-assisted order creation from chat context
• Status pipeline: pending → confirmed → packed → handed to courier → delivered (or returned/cancelled)
• Customer details, items, and delivery address captured in one record
• Order history linked to the original conversation thread
• Supports COD, prepaid, and partial-payment workflows common in Bangladesh f-commerce

Steadfast and other BD couriers integrated

One-click courier booking

Book a pickup without leaving the order screen. SellerFlow sends consignment details to your courier partner and pulls tracking updates back into the order automatically.

• Integration with Bangladeshi courier services including Steadfast
• Generate consignment IDs and shipping labels from confirmed orders
• Automatic tracking status sync (picked up, in transit, delivered, returned)
• Bulk booking for high-volume sellers processing dozens of parcels daily
• Delivery charge estimates based on zone and weight

Confirm before you ship — reduce fake orders

COD verification

Cash on Delivery is the backbone of Bangladesh e-commerce, but fake or non-serious orders cost you courier fees and inventory. SellerFlow runs an SMS and WhatsApp confirmation flow before a COD order ships.

• Automated confirmation message sent to the customer's phone number
• Customer must confirm intent before the order moves to 'ready to ship'
• Configurable timeout — unconfirmed orders are flagged for review or cancellation
• Verification log attached to each order for dispute resolution
• Works alongside the seller blacklist to catch repeat offenders early

Real-time reservations — no overselling

Inventory & stock control

When you sell on Facebook, Instagram, WhatsApp, and a Shopify store simultaneously, stock counts drift apart fast. SellerFlow ties inventory to orders with real-time reservations.

• Stock levels updated the moment an order is confirmed
• Reservations hold inventory while COD verification is pending
• Low-stock alerts before you run out mid-campaign
• Variant-level tracking (size, color, SKU)
• Sync with Shopify and WooCommerce product catalogs

Sales, payouts, and basic bookkeeping

Simple accounting

You shouldn't need a separate spreadsheet for daily sales. SellerFlow gives sellers a clear view of revenue, courier costs, and outstanding COD collections.

• Daily and monthly sales summaries by channel
• Courier charge tracking per order
• COD collection status (collected, pending, returned)
• Exportable reports for your accountant or tax filing
• Payout reconciliation when selling through payment gateways

Shared fraud protection with fair dispute rights

Seller blacklist

Repeat COD abusers hurt every seller in the ecosystem. SellerFlow operates an evidence-based shared blacklist — but customers flagged can dispute and appeal, and raw identifying information is never published.

• Aggregated reporting: 'reported by N shops' — never exposes personal customer data publicly
• Evidence-based flagging tied to verified fraudulent or abusive COD behavior
• Dispute and appeal process for flagged customers with review by CloudVerge
• Sellers see a risk indicator on incoming orders from flagged numbers
• Designed to comply with privacy principles — protection without public shaming